Terms & Conditions

Prior to using the Website, www.alberooro.com, owned and operated by [Albero Oro Jewelry ] with its registered office at [Office F046, 2nd Floor, Zone 5, The Gold Centre Building, Gold Souq, Deira, Dubai - U.A.E.], please carefully read and understand these Terms and Conditions. By accessing and using the services offered on our website, you show your consent and agreement to be bound by the Terms and Conditions stated herein. By accepting these terms and conditions, you agree and accept that Albero Oro Jewelry shall have the right to modify these terms and conditions at any time without the obligation to notify you, and it is your responsibility to stay updated by checking for recent updates. Any revisions to these Terms and Conditions shall become effective immediately upon their posting, and you agree to be bound by the terms of such updates and amendments.

Shipping Charges:

https://alberooro.com/pages/shipping-policy

Cancellation Policy:

https://alberooro.com/pages/cancellation-policy

Refund Policy:

https://alberooro.com/pages/return-policy

Buy Back Policy:

https://alberooro.com/pages/buy-back-policy

Exchange Policy:

https://alberooro.com/pages/exchange-policy

Eligibility Criteria:

Any person who has attained the age of 18 years and above is permitted to open an account, use, purchase, or engage in any transactions on this Website. A person who is legally incapable of entering into contracts is not eligible to use or conduct transactions through this Website. Those who decide to access this Website from outside UAE are responsible for ensuring compliance with applicable local laws to the extent that they are relevant. By accepting the terms and conditions you hereby agree and accept that you fulfill the eligibility criteria above and also accept and agree to abide by the laws of UAE.

Pricing & Payments:

The prices displayed on our Albero Oro Jewelry website are subject to change without prior notice. Please note that you will be charged the price listed for the product on the day of your purchase. For orders shipped within UAE, we only accept payment in UAE Dirham (AED). The prices indicated already include applicable CGST/SGST/IGST. We value your privacy and strive to provide a secure and transparent experience when using our website's payment gateway. If you are using an international credit/debit card for checkout, please note the following:

1. Currency Conversion: During the payment process, the transaction amount will be shown in UAE Dirham (AED) before you confirm the payment. To proceed with the transaction, you will need to convert the displayed AED amount to your local currency, in accordance with your card's policies. Please be aware that your credit card issuer may apply currency conversion charges, which will be reflected on your statement in addition to the product charges on our website.
2. Identity Verification: For certain transactions, we may request a copy of a government-issued photo ID from your country of residence. Acceptable proof of identification includes a) Passport with Visa Copy, b) Driving license, c) Employment card, or d) Any other government-issued ID proof. This additional step is essential to ensure the security of your transaction and protect against potential fraudulent activities. At all times, we handle your personal information with the utmost care and comply with applicable data protection laws. For detailed information on how we collect, use, and protect your personal data, please refer to our comprehensive Privacy Policy.

Registration:

To ensure a seamless and personalized experience, please familiarize yourself with the following policy regarding user registration and membership on the Albero Oro Jewelry website:

1. User Registration: In order to complete any transactions on the website, users are required to register and become a member of Albero Oro Jewelry. The registration process is essential for account creation and access to various features and benefits.
2. Personal Information and KYC: During the registration process, users will be prompted to provide necessary Personal Information and KYC documents, as defined in our Privacy Policy. This includes First Name, Last Name, email address, and contact number. The information provided will be used for registration purposes and future communication related to transactions, as well as any other relevant information that Albero Oro Jewelry  may wish to share with customers.
3. One-Time Process: Registration is a one-time process, ensuring convenience for users in future interactions with our website. Once registered, users can simply log in or sign in using their existing account credentials for subsequent visits.
4. Privacy and Data Protection: We prioritize the security and confidentiality of user information. The Personal Information collected during registration is handled in accordance with our Privacy Policy, which outlines how we collect, use, store, and protect user data. We encourage users to review the Privacy Policy for detailed information on data handling practices and their rights concerning their personal information. By registering and becoming a member, users acknowledge and agree to comply with the terms and conditions outlined in our website's User Agreement and Privacy Policy. Should you have any questions or require assistance regarding the registration process or membership benefits, please contact our customer support team, who will be happy to assist you.

Gift Cards:

The Albero Oro Jewelry Gift Card(s) can be redeemed across various channels, including the Albero Oro Jewelry website and mobile site. The Gift Card(s) can be used to purchase any jewelry products on www.alberooro.com, except for new Gift Cards and Solitaire. Albero Oro Jewelry will not be responsible in case the card is lost, stolen, or misused. The Gift Card(s) are valid for one year from the date of issuance and cannot be revalidated thereafter.

To activate the Gift Card, enter the 16-digit card number and 6-digit security code (PIN) mentioned on the reverse side of your Gift Card. To redeem your active Gift Card(s), simply click on the "Gift Card" tab on the payment page and enter the 16-digit Gift Card number. It is possible to use multiple Gift Cards in a single transaction. Once purchased online, the Gift Card(s) are considered redeemed and cannot be canceled, exchanged, or refunded. The Gift Card(s) can be purchased only with UAE currency (AED). The Gift Card(s) can be partially redeemed multiple times until the balance is exhausted, or the card expires. Gift Cards cannot be used to purchase another Gift Card. The Gift Cards are void if resold and cannot be exchanged for credit or cash. Once expired, they cannot be revalidated. In addition to these Terms and Conditions, the use of Gift Card(s) is subject to Albero Oro Jewelry' general Terms of Use. In case of any queries, reach us at support@alberooro.com .

Site Security:

Users are prohibited from violating or attempting to violate the security measures of the Albero Oro Jewelry website. This includes but is not limited to.

a) Unauthorized access of data not intended for the user or logging into a server or account without proper authorization.

b) Attempting to probe, scan, or test the vulnerability of systems or networks, or breaching security or authentication measures without authorized permission.

c) Interfering with the service of other users, hosts, or networks, such as submitting viruses, overloading, flooding, spamming, mail-bombing, or causing crashes.

d) Sending unsolicited emails, including promotions or advertisements for products or services.

e) Forgery of TCP/IP packet headers or any part of header information in emails or newsgroup postings. Violations of system or network security may result in civil or criminal liability.

Albero Oro Jewelry will investigate any such violations and may cooperate with law enforcement authorities in prosecuting users involved in such activities. Users agree not to use any device, software, or routine that interferes or attempts to interfere with the proper functioning of the website, or any activities conducted on the site. Furthermore, users agree not to use any engine, software, tool, agent, or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the site, except for the search engine and search agents available on the site or commonly available third-party web browsers (such as Microsoft Explorer, Google Chrome, Mozilla Firefox).

Fraudulent Transaction:

Albero Oro Jewelry reserves the right to take necessary actions to recover the cost of goods, collection charges, damages incurred by Albero Oro Jewelry, and legal expenses from individuals who engage in fraudulent activities on the website. Albero Oro Jewelry also reserves the right to initiate legal proceedings against such individuals for their fraudulent use of the website or any other unlawful acts that violate these Terms and Conditions.

Disclaimer:

The Albero Oro Jewelry  website, along with its materials, content, products, and services, are provided on an "AS IS" basis without any warranties, express or implied, except as expressly stated otherwise in writing by Albero Oro Jewelry, if applicable. Albero Oro Jewelry disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, regarding the information, content, and materials on the website. Albero Oro Jewelry  does not guarantee that the website materials or any portion of its services are accurate, complete, reliable, current, or free from errors. Albero Oro Jewelry does not represent or warrant that the website or its servers are free from viruses or other harmful components. All products and information displayed on the website are an invitation to offer. Your purchase order constitutes your offer, which is subject to these Terms and Conditions. We reserve the right to accept or reject your offer in whole or in part. Our acceptance of your order occurs upon the dispatch of the ordered product(s). Dispatch may happen at different times for different portions of the order. In such cases, the dispatched portion will be considered accepted by us, while the remaining balance will continue to be an offer, and we retain the right to accept or reject the balance. Any action or omission, including but not limited to acceptance of purchase amount, by Albero Oro Jewelry prior to the actual dispatch of the ordered product(s) does not constitute acceptance of your offer. If you have provided us with your email address, we will notify you via email to confirm the receipt of your order, its dispatch, and subsequent acceptance. We have made every effort to accurately display the colors and sizes of our products on the website. However, the actual colors you see may vary depending on your monitor or display device. We cannot guarantee that your monitor's display will accurately reflect the color of the product upon delivery. The packaging of the product may also differ from what is displayed on the website. If any part of this website disclaimer is deemed invalid by law, the remaining parts remain valid and enforceable.

Changes to Site Disclaimer:

Albero Oro Jewelry reserves the right to modify the website disclaimer periodically. In the event of any changes, we will inform you by posting the updated disclaimer on the website. If you do not agree to be bound by the revised disclaimer, we kindly ask you to refrain from using the website. The continued use of the website after notifying about the updated reminder shall be considered as an acceptance of the updated disclaimer.

Website Content:

Albero Oro Jewelry retains all intellectual property rights to the content, including text, programs, products, processes, technology, images, photographs, videos, illustrations, designs, icons, downloads, and other materials (referred to as "Content") displayed on this website. Accessing the website does not grant permission to use any Content, name, logo, or trademark in any manner. You may only print or download the Content for personal, non-commercial use. No rights, title, or interest in any Content are transferred to you through downloading, printing, or copying. It is prohibited to reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in the sale or exploitation of any Content or related software, either in whole or in part. All software utilized on this website is the property of Albero Oro Jewelry or its licensors/suppliers and is protected by UAE and international copyright laws.

External Material & links:

The Albero Oro Jewelry website may include links to other websites. Please note that these external websites are beyond our control. We cannot be held accountable for the content or reliability of these websites, nor do we provide any warranties or guarantees regarding them. We offer these links as a convenience and believe they may be of interest to you, but we do not actively monitor or endorse the content on these websites.

Limitation of Liability:

To the fullest extent permitted by applicable law, Albero Oro Jewelry, its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages, including, but not limited to, damages for loss of profits, goodwill, data, or other intangible losses resulting from the use or inability to use the website, services, or content, even if advised of the possibility of such damages. In no event shall Albero Oro Jewelry ' liability exceed the amount paid by you, if any, for accessing or using the website.

Reviews, Feedback, Submissions:

Exclusive property of Albero Oro Jewelry. By disclosing, submitting, or offering such comments, you assign all worldwide rights, titles, and interests in copyrights and other intellectual properties contained in the comments to Albero Oro Jewelry. As a result, Albero Oro Jewelry has the sole ownership of these rights, titles, and interests, and is unrestricted in their use, whether commercial or otherwise, without any obligation to compensate you.

Albero Oro Jewelry has no obligation to:

a) Maintain any comments in confidence,

b) Provide compensation for any comments, or

c) Respond to any comments.

You agree and confirm that any comments, suggestions, reviews, or feedback you submit to us or on the website will not violate these Terms and Conditions, our Privacy Policy, or the rights of any third party, including copyrights, trademarks, privacy, or other personal or proprietary rights. Your submissions will not cause harm to any individual or entity. Furthermore, you agree that your comments will not contain unlawful, threatening, abusive, or obscene material, software viruses, political campaigning, commercial solicitation, chain letters, mass emails, or any form of spam. While Albero Oro Jewelry does not regularly review posted comments, we reserve the right (but not the obligation) to monitor, edit, or remove any comments submitted to the website. By submitting comments, you grant Albero Oro Jewelry the right to use your submitted name in connection with those comments. You agree not to use a false email address, impersonate any person or entity, or mislead as to the origin of your comments. You are solely responsible for the content of any comments, suggestions, reviews, or feedback you provide, and you agree to indemnify Albero Oro Jewelry and its affiliates for any claims arising from your submissions. Albero Oro Jewelry not liable for any comments, suggestions, reviews, or feedback submitted by you or any third party.

Indemnification:

By using this website, you agree to indemnify, defend, and hold harmless Albero Oro Jewelry , its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from or in connection with your use of the website or any violation of these Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of UAE. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts at Dubai

Force Majeure:

Albero Oro Jewelry shall not be held responsible for any delay or failure to perform our obligations under these terms and conditions, and we shall not be liable for any resulting loss or damages if such delay or failure is caused by circumstances beyond our control. These circumstances may include, but are not limited to, acts of God, war, civil disturbances, riots, strikes, lockouts, government or parliamentary restrictions, prohibitions, or enactments, pandemics, import or export regulations, exchange control regulations, accidents, or non-availability/delay in transportation.

Termination:

Albero Oro Jewelry reserves the right to terminate or suspend your access to and use of the website at any time, without notice. As a result, your access to the website may be denied. This termination will not impose any liability on Albero Oro Jewelry. The rights of Albero Oro Jewelry will remain in effect even after termination. The termination of your access to the website will not release you from your obligation to pay for any products already ordered from the website, nor will it affect any liabilities that may have arisen under these Terms and Conditions.

Contact Us: If you have any questions or concerns about these Terms and Conditions, please contact our customer support team at support@alberooro.com